The General Manager, at Jellystone Park, is responsible for managing the daily operations of the camp-resort. As the General Manager, you are the face of our brand within the community. This is a full-time position and reports to the Regional Operations Manager. 
 
DUTIES & RESPONSIBILITIES

• Day to Day
  • Establish the expectations for effective presence, through example and follow-up, to support and observe operations
  • Maintain the safety and wellness of the facility; ensuring follow up is handled appropriately
  • Ensure great customer service by coordinating daily operations
  • Organize and provide timely follow up on all requests from home office
  • Participate in other projects and activities as assigned
• People Management
  • Development of all managers through consistent feedback and goal setting practices, leveraging internal company processes/systems
  • Implement and enforce new or changed systems and policies, including communication to appropriate team members
  • Monitoring and motivating staff
  • Workforce strategy to include attracting, interviewing, hiring, and training employees
  • Evaluating performance and productivity
  • Ensure the recruitment and retention of well-motivated, trained and developed key personnel

• • Accounting/Financial
    • Financial analysis of food, beverage, labor costs and controllable expenses with appropriate action plans to improve financial results
    • Analyze accounting and financial data to find ways to maximize revenue
    • Monitor and maintain compliance with labor, expense, and capital budgets
  • Project Management
    • Engaging with vendors, capital projects

  EDUCATION/TRAINING/EXPERIENCE

  • To be successful in this position a Bachelor’s degree from four-year college or university is preferred
  • Minimum of 3-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required
  • Project/Construction Management experience preferred

  QUALIFICATIONS/REQUIREMENTS 

  • Ability to work long hours and weekends
  • Ability to be on call 24 hours a day during occasional periods
  • Excellent customer service, communication and problem-solving skills
  • Excellent interpersonal, motivational, and writing skills
  • Must be able to work in a fast paced office environment and perform physical duties of those they supervise
  • Must have valid driver’s license
  • Personable, enjoy working with children/people
  • Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously

  ESSENTIAL PHYSICAL DEMANDS 

  • Able to Lift up to 50 lbs
  • Must be able to remain in a stationary position
  • Regularly move throughout the office
  • Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
  • Able to manipulate fingers, hands, and arms to reach, carry, lift, etc

POSITION:  ASSISTANT GENERAL MANAGER

SUPERVISORY RESPONSIBILITIES:

• Strategize, and generate momentum and excitement around the resort guest experience.
• Hire, train, and schedule team members for food and beverage, retail, aquatics, and recreation
• Coordinate and oversee the daily operations of the assigned departments
• Monitor and motivate team members
• Ensure team members in assigned departments are compliant with company-assigned training
• Develop a team through consistent feedback and goal-setting practices
• Collaborate with management and HR regarding employment actions, including discipline and termination of employees in accordance with company policy

DUTIES & RESPONSIBILITIES

• Maintain the safety and wellness of the facility; ensuring follow-up is handled appropriately
• Ensure compliance with state and local regulations for staff certifications
• Manage daily aspects of the assigned departments and their staff to ensure projects are completed and guest needs are met
• Make day-to-day decisions within or for the assigned department
• Serve as Manager on Duty on a rotational basis
• Required to perform the same tasks as the individuals they supervise
• Collaborate with other managers to plan and coordinate activity programs that create unforgettable guest experiences
• Manage conflicts and resolve complaints about or within the assigned departments
• Organize and provide timely follow-up on all requests from guests and the home office
• Coordinate and oversee various projects from start to finish
• Participate in other projects and activities as assigned
• Manage inventory and supplies for assigned departments
• Collaborate with General Manager to analyze costs, benefits, and losses of company profit
• Monitors department performance, identifying and facilitating opportunities to increase productivity and efficiency
• Operate within prescribed budgets for labor and expenses 

EDUCATION/TRAINING/EXPERIENCE

• To be successful in this position, a Bachelor’s degree from a four-year college or university is helpful but not required
• Minimum of 3-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful but not required

QUALIFICATIONS/REQUIREMENTS 

• Ability to work long hours and weekends
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication, and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast-paced office environment and perform the physical duties of those they supervise
• Must have a valid driver’s license
• Personable, enjoy working with children/people
• Possess excellent organizational and management skills, leadership skills, and the ability to manage and complete multiple tasks simultaneously

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the location, with or without assistance
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

The Regional Operations Manager shall work to advance operational efforts by working in a position of support directly with the Chief Operating Officer. This role is responsible for overseeing the operations of multiple resorts. They’re also responsible for creating and managing the annual operating and capital improvements budgets, personnel management, assisting with marketing, maintaining and developing relationships with contractors and vendors, resort enhancement and curb appeal, and other related property management duties.

DUTIES & RESPONSIBILITIES

• Essential

The Regional Operations Manager will advocate for each resort and fill the liaison role between the home office and park management. This person is responsible for each resort’s success or failure and responsible for holding General Managers accountable for the tasks outlined by Glampers Inn and supporting Glampers Inn Home Office when challenges arise. A successful Regional Operations Manager will collaborate with all departments at the Glampers Inn Home Office, leaning on their expertise in each field to accomplish goals, complete projects, and ensure compliance and accountability at each property under their watch.

• Marketing
  • Assists with marketing and advertising plans including specific objectives and activities to achieve targeted results; revises as needed when changes in the market are perceived
  • Understand and keep a pulse on the local market; bringing fresh ideas and a creative approach to marketing
  • Relay all relevant information and changes from the park to the Marketing team (i.e., closures, map changes, policy changes, staff changes)
• Accounting
  • Reviews monthly property accounting reports and compiles reports for Accounting, as required. 
  • Prepares monthly P&L variance explanations, including a corrective action plan where needed
  • Supports the Accounting Team with park compliance of processes and procedures
• Safety and Compliance
  • Conducts on-site inspections and ensures each resort is consistently maintained and groomed to Glampers Inn’s curb appeal standards at all times
  • Monitors safety, loss, and risk management at each resort as it relates to property, vehicles, and equipment
  • Knowledgeable and up-to-date on all required permitting and licensure necessary for proper park operations; Working with the General Manager and Park Operations Manager to maintain compliance with local, state, and federal regulations
• Revenue and Financials
  • Creates and submits annual operating and sales budgets and accepts total budget responsibility for each resort
  • Controls income and expense categories of the portfolio; approve budgeted expenditures
  • Ensures internal control practices are adhered to and monitors compliance; recommends changes to operating controls as needed
• Projects
  • Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules
  • Meeting with project team members to identify and resolve issues
  • Submitting project deliverables and ensuring that they adhere to quality standards
  • Ensures the implementation of an annual capital improvement program
• HR & People Management
  • Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures
  • Ensures resort team members at all levels provide guests the highest level of service.
  • Partners with HR on team member counseling and recommendation of termination when appropriate
  • Conducts team member performance reviews and recommends compensation adjustments
  • Determines and approves staffing levels for each resort in conjunction with budget
• Guests
  • Handles and resolves guest complaints in a timely and professional manner, including asking questions to determine the validity of complaints and offering possible solutions consistent with established guidelines
  • Receiving and reviewing all reviews, working with the GM to correct the issues from negative feedback
• Additional Functions
  • Ensures availability for after-hour emergencies and other activities as necessary
  • Attends periodic training and product meetings and continues to update knowledge and education on industry products, services, and trends
  • Participates in other duties and projects as assigned

EDUCATION/TRAINING/EXPERIENCE

• Bachelor's Degree in Real Estate, Hospitality, Business, or related field (Required)
• 2 - 3 years of property management/resort experience, including two years of supervisory experience (Preferred)
• Working knowledge of basic accounting principles
• Computer proficiency, including the ability to use the Microsoft Office Suite, G-Suite, and Asana

QUALIFICATIONS/REQUIREMENTS

• Flexibility to respond to resort needs during non-business hours
• High sense of urgency & exceptional follow-through
• Demonstrated leadership abilities and excellent interpersonal and communication skills
• Possess strong organizational skills, the ability to act strategically, and the discipline to delegate responsibilities efficiently
• Extensive travel by automobile and/or plane with overnight stays; Approximately 30% to be expected, but can vary to meet essential business needs

ESSENTIAL PHYSICAL DEMANDS 

• Have the ability to grip/grasp objects
• Have good eye-hand-foot coordination
• Have good manual dexterity
• Have hearing abilities adequate to perform job duties in person and over the telephone
• Have visual acuity sufficient to perform job duties, including reading information from printed sources and computer screens

The Bartender is responsible for greeting customers, learning about their preferences, answering questions, recommending menu items, and preparing and serving beverages and food.  This is a full or part-time position and reports to the Food Service Manager.  

DUTIES & RESPONSIBILITIES 

• Accurately complete cash, credit card and gift card transactions using point of sale system
• Upsell to guests by suggesting menu items to accompany beverage selections
• Prepare beverages consistent with quality and food safety standards
• Maintain sanitation of the preparation and service areas 
• Stock condiments, napkins, straws, etc. for guest use
• Clean tables and chairs, sweep/mop floors and empty trash in the bar/dining area  
• Check customer’s identification to ensure they are of legal drinking age 
• Mix all drinks based on the standard serving sizes, keeping drink costs at a minimum
• Participate in other projects and activities as assigned
• Assist with monthly inventory and ordering
• Collaborate with management on specials

EDUCATION/TRAINING/EXPERIENCE

• 1+ year experience bartending 
• TIPS training required  
• State required certification

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Positive, engaging personality, strong work ethic and professional appearance
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position, occasionally in warm temperatures
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

The Barista / Bartending Staff is responsible for greeting customers, learning about their preferences, answering questions, recommending menu items, and preparing and serving beverages and food.  This is a full or part-time position and reports to the Food Service Manager.  

DUTIES & RESPONSIBILITIES 

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Accurately complete cash, credit card and gift card transactions using point of sale system
• Upsell to guests by suggesting menu items to accompany beverage selections
• Prepare beverages consistent with quality and food safety standards
• Maintain sanitation of the preparation and service areas 
• Stock condiments, napkins, straws, etc. for guest use
• Clean tables and chairs, sweep/mop floors and empty trash in the bar/dining area  
• Check customer’s identification to ensure they are of legal drinking age 
• Mix all drinks based on the standard serving sizes, keeping drink costs at a minimum
• Participate in other projects and activities as assigned
• Assist with monthly inventory 
• Collaborate with management on specials
• Preparing coffee / teas and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Working as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls.

EDUCATION/TRAINING/EXPERIENCE

• 1+ year experience bartending 
• 1+ year experience as barista
• TIPS training required  
• State required certification

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Positive, engaging personality, strong work ethic and professional appearance
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position, occasionally in warm temperatures
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

Boat Handlers are responsible for providing guests the proper equipment and information to safely navigate the river and unloading, loading, and securing all river vessels, accessories, and equipment. This is a seasonal, part-time position and reports to the Facilities Manager. 

DUTIES & RESPONSIBILITIES 

• Provide high levels of customer service to the guests 
• Ensure each guest is equipped with the necessary equipment (properly fitting life vests/paddles/tubes) and information to navigate the river safely 
• Inspect equipment daily for any damages; tag/label for removal and/or repair
• Load/unload equipment (boats, paddles, life vests) at the beginning, end, and during each shift.
• Check the next day’s reports and prepare equipment in advance as needed
• Speak and communicate clearly and eloquently with guests while commanding their attention for briefing safety speeches and important instructions 
• Communicate with other departments to facilitate daily trip lists and reports
• Assist guests with launching and landing their vessels at the river’s edge 
• Verify reservation information for each guest from boat slips and accurately document boat #’s and launch times 
• Maintain River Base cleanliness and appearance by regularly picking up trash and keeping tools and equipment in their proper place 

EDUCATION/TRAINING/EXPERIENCE 

• Customer service experience preferred 
• Boating knowledge & river experience helpful 

QUALIFICATIONS/REQUIREMENTS 

• Excellent communication, customer service, and problem-solving skills 
• Strong attention to detail, safety, and accuracy 
• Ability to multi-task and work in a fast-paced environment 
• Strong work ethic and positive attitude 
• Required to work nights, weekends, and holidays 
• Ability to follow instructions and be a part of a team 

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift to 100lbs. 
• Able to remain in a stationary position 
• Regularly move from river base to river base 
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl 
• Able to manipulate fingers, hands, and arms to reach, carry lift, etc. 
• Constant outdoor exposure to elements and weather

The Bookkeeper is responsible for maintaining cash and accounts payable transactions for the camp-resort. This is a full or part-time position and reports to the General Manager.

DUTIES & RESPONSIBILITIES

• Reconcile daily cash and credit card transactions
• Manage all accounts payable
• Make frequent bank deposits
• Prepare financial reports
• Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• A high school diploma, with some college, preferred
• Experience with Excel and cash-handling required

QUALIFICATIONS/REQUIREMENTS

• Strong computer skills are required. Must be able to utilize web-based business tools such as Gmail and accounting software.
• Advanced Excel knowledge
• Excellent communication, organizational, and problem-solving skills
• The ability to handle confidential information appropriately
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS

• Able to lift up to 20lbs
• Must be able to remain in a stationary position
• Regularly move throughout the office
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

The Call Center Agent is responsible for providing outstanding service over the phone and email correspondence with the guests while making reservations. This can be a seasonal or regular, full-time or part-time position and reports to the Guest Relations Supervisor. 

DUTIES & RESPONSIBILITIES

• Manages large amounts of inbound and outbound calls promptly
• Handles guests’ calls accurately using the required phone system
• Makes and edits reservations accurately using the reservation system by matching guests’ needs with available facilities and services
• Upsells ancillary services (golf carts, cabanas, etc.)
• Accurately processes credit card transaction using the reservation system and gift card transactions using a virtual terminal
• Manages and resolves customer complaints, as well as prioritize and escalate when necessary
• Responds to customer emails
• Maintains a record of all conversations in the reservation system
• Works with Marketing on ways to improve communication and transparency with our customers
• Meets personal and team qualitative and quantitative goals
• Participates in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• GED/High School required
• One year of customer service experience (Call Center experience is ideal)

QUALIFICATIONS/REQUIREMENTS

• Excellent customer service, communication, and problem-solving skills
• Excellent payment processing experience
• Experience with a POS system is a plus
• Experience with Microsoft Office programs
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Ability to work nights, weekends, and holidays
• Work with little to no supervision

ESSENTIAL PHYSICAL DEMANDS  

• Continuously reach, bend, lift, carry, and stoop
• Remain stationary for long periods
• Able to Lift up to 20 lbs.
• Able to manipulate fingers, hands, and arms to reach, carry, type, etc.

The Glampers Driver is responsible for transporting guests and equipment safely to and from the Activities locations while also providing exceptional customer service. This is a seasonal, full-time or part-time position and reports to the Operations Manager.
 
DUTIES & RESPONSIBILITIES 

• Drives 12 and 15 passenger vans, 35 passenger bus; pulls up to 26-foot trailer, loaded or unloaded; maneuver in tight spaces, dirt roads, highways and in various road conditions
• Performs daily CDL, vehicle safety and maintenance checks on vehicles/trailers: Checks/Fills fuel, oil, tires, lights, trailer connections, fire extinguisher, first aid kit, reflective triangles, etc.
• Keeps a daily log of mileage and vehicle inspections, reports submitted daily
• Helps load/unload and secure boats and equipment (paddles, life vests, equipment) 
• Clean interior and exterior of vehicles/trailers daily or as needed (wash windows, remove trash, sweep) 
• Reports needed repairs and parts to Operations Manager or Manager-On-Duty
• Completes repairs when possible
• Familiar with local access roads, alternate routes and all locations and properties of Kittatinny
• Maintains a clean, neat personal appearance
• Maintains a cooperative attitude and communicates well with co-workers and guests
• Assists in maintaining grounds and the cleanliness of all river bases, locations and vehicles
• Provides trip/safety information and instructions to guests
• Performs other responsibilities as assigned

EDUCATION/TRAINING/EXPERIENCE

• CDL (Commercial Driver’s License) with passenger endorsement, required
• Possess a valid DOT Medical Card as required by law associated with CDL
• Must be 21 years of age
• Complete and pass a mandatory drug screening
• Customer service experience preferred

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, safety, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Value punctuality & dependability
• Must be available to work a flexible schedule that includes weekends, holidays, and evenings
• Work with minimal supervision

 ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

The Ice Cream Server/Snack Bar Staff is responsible for performing various duties within the Resort’s fast food / snack bar establishment and is comprised of Snack Bar Cooks and Attendants. This is a seasonal full or part-time position and reports to the Food & Beverage Supervisor.

DUTIES & RESPONSIBILITIES

Snack Bar Cook (Age 16+)

• Prepare food items consistently with regards to brand standards and food safety standards
  • Provide food preparation by cleaning, washing, measuring, cutting
  • Cook food items according to company recipes and procedures
• Maintains safe, secure, and healthy work environment by following sanitation standards and procedures complying with legal regulations
• Keeps supplies and foodstuffs ready by reporting low levels of food & food-prep supplies, condiments, napkins, straws, etc. for guest use
• Enhance kitchen and organization reputation by accepting ownership of your assigned areas
• Clean tables and chairs, sweep/mop floors, and empty trash in the kitchen and dining area
• Assist Snack Bar Attendant as needed
• Participate in other projects and activities as assigned

Snack Bar Attendant (Age 14+)

• Required to greet guests, give recommendations based on customer feedback, and take orders
• Accurately complete cash, credit, and gift card transactions using point of sale system while following proper cash handling procedures
• Stock condiments, napkins, straws, etc. for guest use
• Expedite orders as needed
• Clean tables and chairs, sweep/mop floors, and empty trash in the dining area  
• Participate in other projects and activities as assigned
• May be required to assist the snack bar cooks with:
  • Preparing food items consistently with regards to brand standards and food safety standards
  • Provide food preparation by cleaning, washing, measuring, cutting
  • Cook food items according to company recipes and procedures
  • Keeping supplies and foodstuffs ready by reporting low levels of food & food-prep supplies, condiments, napkins, straws, etc. for guest use
• Maintains safe, secure, and healthy work environment by following sanitation standards and procedures complying with legal regulations

EDUCATION/TRAINING/EXPERIENCE

• Food service experience preferred but not required
• Food handling certificate/safety certification may be required

QUALIFICATIONS/REQUIREMENTS

• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to change tasks quickly and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Must be available to work a flexible schedule that includes weekends, holidays, and evenings
• Excellent communication, customer service, and problem-solving skills

ESSENTIAL PHYSICAL DEMANDS

• Must be able to remain in a stationary position, occasionally in warm temperatures
• Constant exposure to hot equipment and oil throughout the workday.
• Ability to lift, push, and pull up to 50 lbs.
• Able to bend, twist, and stand to perform normal job functions

The Custodial Staff is responsible for the overall cleanliness and appearance of guest sites and common areas, and occasional park maintenance assistance. This is a full-time or part-time position and reports to the Park Services Supervisor.
 

DUTIES & RESPONSIBILITIES 

• Facility Duties
  • Timely trash pick-up around the park, operate trash compactor
  • Prepare sites and golf carts for guest arrivals (cleaning, wiping down, charging, etc.)
  • Powerwash various areas in the park (pool deck, cafe areas, etc.)
  • Clean all pavilions, cafe common areas/eating spaces, and bathhouses
  • Complete all waterpark clean up (deck, trash, cabanas, keeping chairs/tables in orderly positions)
  • Clean all decks and patios, windows, and doors throughout the park
  • Assist as needed in maintaining the park’s landscaping, including watering plants
• Site Duties (at lodging sites and RV/tent sites)
  • Clean all picnic tables and fire rings between use
  • Pick up all trash at the site
  • Assist guest relations as needed in delivering firewood to guests
  • Assist as needed with cabins and lodging cleaning
• Atmosphere Control
  • Responsible for the overall aesthetics of the park
  • Report maintenance issues in public areas

EDUCATION/TRAINING/EXPERIENCE

• Customer service experience preferred

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Must be available to work a flexible schedule that includes weekends, holidays, and evenings
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

The Food and Beverage Intern will learn the daily operations of all on-site dining options at our camp-resort, assisting to create a lasting and delicious experience for all of our guests. This intern will learn to manage team members to ensure spectacular customer service, handle payments, observe budgets, and assess all on-site dining outlets’ performance. 

DUTIES & RESPONSIBILITIES 

Marketing

We truly value the relationships we can build with our surrounding communities. We strive to create connections to strengthen and spotlight local businesses when suitable. This role requires a candidate with creative thinking skills and a knack for community engagement.

• Learn how developing a marketing strategy to promote food services in a fun and creative way
• Learn importance of menu design and plate presentation

Personnel Management

This function requires managerial specializations that focus on hiring and developing employees to become more valuable. Our associates must be equipped to perform every task and be ready for any guest interaction to maintain superior industry standards. Skills expected include leadership, patience to teach and coach, and energy to approach employees with concerns in a productive manner.

• Learn daily tasks required to lead to a full food and beverage team
• Assists with hiring, training, and scheduling food and beverage staff members to ensure labor budgets are met
• Learn standard operating procedures to run a kitchen
• Monitors and maintains compliance with food safety and sanitation standards
• Assist on upkeep and cleanliness of all food and beverage equipment and facilities

Revenue Management

When performing this duty, one will employ disciplined analytics to help predict guest behaviors at a micro-market level. The employee will use this information to optimize product availability, quality, and price to maximize revenue growth.

• Assists with developing an operating budget for each department revenue outlet
• Learn details of sales and cost goals
• Assist with purchasing to ensure proper quantity and quality for items
• Learn to manage inventory of food and supplies

Other Essential Duties

• Assist with required reports on a timely basis
• Collaborates with camp-resort team and home office departments
• Responds to guest inquiries using the company’s service recovery guidelines
• Utilizes and learns the reservation system for daily planning

QUALIFICATIONS/REQUIREMENTS 

• Must be a current college student 
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• A strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays

ESSENTIAL PHYSICAL DEMANDS 

• Push, pull or lift up to 50 lbs.
• Must be able to remain in a stationary position, occasionally in warm temperatures
• Occasional exposure to hot equipment and oil throughout the workday
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl

The Food and Beverage Supervisor is responsible for supervising the daily directives of our Food Service staff.  This is a seasonal, full-time position and reports to the Food and Beverage Manager. 

DUTIES & RESPONSIBILITIES 

• Administrative Duties
  • Complete required reports on a timely basis
  • Assist with the monitoring of sales and make adjustments to the menu (i.e., pricing and specials)
  • Schedules staff, monitors payroll, and maintains compliance with a payroll budget
  • Conducts daily stand up meetings with food and beverage staff to prioritize the day and facilitates feedback from staff members
  • Participates in the recruitment process and selection of talent for the food and beverage department
  • Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
• Daily Duties
  • Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
  • Assists with the overall operation of the restaurant(s), including; Point of Sale transactions, expediting, re-stocking
  • Ensures that outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
  • Provides coaching, encouragement, and recognition to staff members regularly
  • Monitors the performance of staff, providing real-time feedback and coaching
  • Maintains quality of the operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
  • Monitor and maintain compliance with food safety and sanitation standards
  • Monitor cash drawers and ensure cash handling procedures are followed

• Other Essential Duties
  • Collaborate with park and home office departments
  • Coordinate and oversee various projects from start to finish
  • Respond to guest inquiries using the company’s service recovery guidelines
  • Utilize and learn reservation system for daily planning
  • Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Food service experience required
• State required certification 
• Experience in customer service and hospitality preferred

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position, occasionally in warm temperatures
• Constant exposure to hot equipment and oil throughout the workday
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

As our Gate Attendant, you will greet all visitors, vendors, and contractors and direct them to their destinations. You obtain pertinent information from each guest entering the community, and hand-out promotional materials to prospective guests.

This position may require flexible scheduling availability.

This is a seasonal position anticipated to start May 27th, 2023 and end October 9th, 2023

Job Requirements:

• Greet all visitors, vendors, and contractors, directing them to their destinations
• Obtain name, license plate number, phone number, and email address of each guest entering the community
• Forward information obtained to the sales office for follow-up within 24 hours
• Note all unusual occurrences on the daily log sheet
• Hand-out promotional material to prospective guests
• Answer the telephone courteously and record pre-call visitor information appropriately
• Prepare pre-call sheets for the following day
• Submit maintenance requests for issues such as electrical, sewer, and water break problems as needed
• Greet and register late arriving guests, if applicable
• Check buildings, turn off lights, and lock doors and gates as directed
• Monitor the community, noting any deficiencies (i.e. broken lights, missing signs, etc.)

Job Qualifications:

• Basic computer proficiency, including the ability to use email and the internet
• Flexibility to work events during non-business hours
• Strong communication and customer service skills
• Ability to read maps

The Groundskeeper is responsible for maintaining the Camp-Resort’s countryside and landscaping, clearing away debris to keep the environment safe and secure. This is a seasonal full-time position and reports to the Facilities Manager. 
 

DUTIES & RESPONSIBILITIES

• General Duties
  • Monitor and maintain the condition of the Camp-Resort’s property, and equipment
  • Respond to grounds requests promptly
  • General landscaping tasks such as:
  • Tree trimming and bush pruning
  • Lawn fertilization and weed control
  • Mowing lawns, including string-trimming, edging and blowing
  • Perform seasonal yard cleanups, removing yard debris and leaves
• Other Essential Duties
  • Regularly update Facilities Manager on the status of the Resort’s grounds as a whole
  • Complete jobs within the guidelines of OSHA compliance standards
  • Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• General grounds-keeping experience preferred

QUALIFICATIONS/REQUIREMENTS

• Excellent communication and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS  

• Able to lift up to 80 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

The Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a seasonal full-time or part-time position and reports to the Guest Relations Supervisor. The estimated start date is May 2023

DUTIES & RESPONSIBILITIES 

• Guest Interactions
  • Provide guidance and explain service options to accommodate guest needs
  • Ensure guest reservations are accurate and consistent with company policies
  • Be the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV site
  • Act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person
  • Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly
  • Enforce park rules, including quiet hours
• Other Essential Duties
  • Engage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requests
  • Understand POS and reservation system and use a tablet to document all notes
  • Communicate with all departments and escalate any issues as necessary
  • Submit work orders to proper departments as needed. 
  • Follow the guest recovery service guidelines

EDUCATION/TRAINING/EXPERIENCE

• Customer service experience preferred 

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills
• Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
• Excellent communication, customer service, and problem-solving skills 
• Can handle issues as they arise and take quick action to resolve them personally
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 20 lbs.
• Must be able to stand outside in any weather conditions for extended periods
• Must be able to remain in a stationary position
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

The Guest Experience Intern will learn the daily operations of the  Reservations Team, and other such departments to deliver an exciting, fun-filled, and memorable experience for our visitors from arrival until departure, and beyond. Internship does not include housing. 

DUTIES & RESPONSIBILITIES 
 

Guest Relations
Our Guest Relations Team is at the core of our Guest Experience operations.  They are attentive and aware that the first and last impressions are decisive for our guests. They are quick to answer questions, happily make reservations, and check guests in & out of the resort, working tirelessly to resolve any issues.

• Oversee a team of Front Desk Staff, Escorts, and a Guest Relations Supervisor;
• Assist with check-in’s / check-out’s
• Escort guests to their sites
• Learn and utilize the reservation system for daily planning (Campspot)
• Respond to guest inquiries and/or complaints (in-person, phone, email, etc.) using the company’s service recovery guidelines and provide timely resolutions
• Present professional appearance and attitude at all times, and maintain a high standard of customer service

Call Center
Our Call Center is key in organizing and securing potential guest reservations.  They are attentive and aware that the first impressions are decisive for our guests. They are quick to answer questions, happily make reservations, and work tirelessly to resolve any issues.

• Learn to oversee all aspects of special events, including weddings and group reservations;
• Learn to analyze data and trends to recommend and implement strategies and procedures to increase ancillary revenue
• Works with Guest Relations and Call Center departments to increase add-on sales such as golf carts, linens, and other extras
• Learns and utilizes the reservation system

Other General Duties

• Assist in hiring, training, and scheduling team to coordinate workflows that maintain compliance with budget guidelines
• Assist with various projects from start to finish

EDUCATION/TRAINING/EXPERIENCE

• Must be a current college student 
• High School diploma
• Experience in customer service and hospitality required

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and prioritize in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain composure under pressure

ESSENTIAL PHYSICAL DEMANDS 

• Able to move up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the location
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to communicate verbally, including projecting the voice across distance in everyday and loud situations

The Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a seasonal full-time or part-time position and reports to the Guest Relations Supervisor. 

DUTIES & RESPONSIBILITIES 

• Guest Interactions
  • Provide guidance and explain service options to accommodate guest needs
  • Ensure guest reservations are accurate and consistent with company policies
  • Be the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV site
  • Act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person
  • Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly
  • Enforce park rules, including quiet hours
• Other Essential Duties
  • Engage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requests
  • Understand POS and reservation system and use a tablet to document all notes
  • Communicate with all departments and escalate any issues as necessary
  • Submit work orders to proper departments as needed. 
  • Follow the guest recovery service guidelines

EDUCATION/TRAINING/EXPERIENCE

• Customer service experience preferred 

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills
• Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
• Excellent communication, customer service, and problem-solving skills 
• Can handle issues as they arise and take quick action to resolve them personally
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 20 lbs
• Must be able to stand outside in any weather conditions for extended periods
• Must be able to remain in a stationary position
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

The Guest Relations Supervisor is responsible for managing the daily operations of our Reservations and Guest Relations department. This is a year-round, full-time position and reports to the Office Manager. 

DUTIES & RESPONSIBILITIES 

• Administrative Duties
  • Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate
  • Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
  • Schedules staff, monitors payroll, and maintains compliance with a payroll budget
  • Conducts daily stand up meetings with the Guest Relations team to prioritize the day and facilitates feedback from staff members
  • Participates in recruitment and selection of talent for the Guest Relations team
  • Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
• Daily Duties
  • Supervises daily front desk operations
  • Answers incoming phone calls, live chat, and emails on time
  • Provides guidance and explain service options to accommodate guest needs
  • Ensures guest reservations are accurate and consistent with company policies
  • Ensures the daily success of check-in standards and operational efficiencies both at the front desk and outside with escorts and express check in’s
  • Supervises camper escort program - from initial check in to directing guests to the cabin or campsite
  • Provides coaching, encouragement, and recognition to staff members regularly
  • Monitors the performance of agents, providing real time feedback and coaching
  • Ensures front desk and lobby areas are clean, organized, and adequately stocked for the daily operations; ensures safety standards are met
  • Ensures the express check-in area is clean, organized, and any necessary temporary signage is displayed (stop sign, RVs only, etc.)
  • Participates in staff performance management, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintains quality of operations by ensuring service excellence, ensuring adequate inventory levels (wristbands, car tags, etc.), and operational equipment by troubleshooting, maintenance, and/or calling for repair
  • Monitors cash drawers and ensure cash handling procedures are followed
• Other Essential Duties
  • Collaborates with park and home office departments
  • Responds to guest inquiries using the company’s service recovery guidelines
  • Utilizes and learn reservation system for daily planning
  • Participates in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Experience in customer service, reservations, hospitality, and management preferred

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 20 lbs
• Must be able to remain in a stationary position
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

POSITION:  HEAD LIFEGUARD

Job details

INTRODUCTION TO ROLE

The Head Lifeguard will implement all water safety policies and procedures to maintain a friendly environment. This person will actively and alertly provide supervision and support to all lifeguards, opening the facility each day and/or closing it down each evening; monitor pool-related activities closely, identify and address any safety issues; maintain a clean environment in and around the pool; assist patrons when appropriate or necessary.

WHO WE ARE LOOKING FOR

• Must be safety-minded and focused
• Strong attention to detail
• Must work well under pressure and in high-stress situations
• Must be able to stay focused on a task for long periods; be alert
• Excellent communication skills

WHAT YOU WILL WORK ON

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Observe and correct lifeguard behaviors/performance
• Enforce facility and staff rules fairly and consistently
• Maintains direct supervision of the pool deck
• Opening/Closing duties and procedures of the park
• Supervises special events; Aids in setting up and taking down from events when necessary
• Safeguards and regulates the conduct of pool patrons. Enforces Park policies, rules, and regulations. Rescues patrons and performs appropriate follow-up procedures, including the proper use of equipment in the performance of first aid.
• Respond quickly, intelligently, and decisively by establishing emergency and accident procedures. Must be alert and actively seek to prevent accidents and eliminate risk.
• Must administer CPR and first aid as appropriate per accident protocols. Provides written reports on all accidents. Maintains properly updated safety requirements.
• Attends in-service training and instructs certain skills to staff. Provides customer service to patrons, including handling customer conflict and complaints, as necessary.
• Performs work safely by departmental safety procedures. Operates equipment safely and reports any unsafe work conditions or practices to the supervisor.
• Must communicate with patrons professionally and courteously to answer questions, resolve conflicts and enforce park policies and rules.
• Always maintains leadership composure in all circumstances
• Accurately report all accidents, incidents, rescues, and contamination to the manager
• Maintain honest working relationships with fellow staff or supervisors
• Performs other duties as assigned
• Provides regular and reliable attendance

WHO YOU WILL WORK WITH

The work is performed under the general supervision of the General Manager. You will work with lifeguards and guests of all ages.

WHAT YOU BRING

• Must possess a valid American Red Cross Lifeguarding Certificate and American Red Cross First Aid certificate or other comparable certification.
• Must be certified in American Red Cross Cardiopulmonary Resuscitation (CPR), for the Professional Rescuer or become certified within 30 days of employment

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk and listen. This position is continually active and requires standing, walking, bending, kneeling, stooping, crouching, swimming, and climbing all day. The employee must frequently lift or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The Executive Housekeeper is responsible for overseeing the daily directives of the Camp-Resort’s housekeeping department.  This supervisor will lead a team of housekeepers and inspectors. This is a SEASONAL, full-time position and reports to the Office Manager. 

DUTIES & RESPONSIBILITIES 

• Administrative Duties
  • Schedules staff, monitors payroll, and maintains compliance with a payroll budget
  • Participates in the recruitment process and selection of talent for the housekeeping department
  • Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
  • Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
  • Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and performance
  • Conducts daily stand up meetings with housekeepers to prioritize the day and facilitates feedback from staff members
  • Assists with maintaining an inventory of housekeeping supplies and equipment
  • Maintains SDS and inventory for all chemicals
• Daily Duties
  • Ensures the turnover of all vacant and clean cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk
  • Maintains accurate cabin cleanliness statuses and updates cabin status within the reservations system in real-time via tablets
  • Provides coaching, encouragement, and recognition to staff members when necessary
  • Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with housekeepers; coaches and drives accountability and performance improvement
  • Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and inventoried adequately for the next day's activities; ensures and promotes safety standards in these areas
  • Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
  • Assists with cleaning cabins
  • Manages the laundry process by maintaining the inventory and cleanliness process
  • Assists with the inspection of cabins and other facilities to ensure cleaning standards are met
• Other Essential Duties
  • Completes required reports on a timely basis
  • Schedules deep clean on a bi-annual basis
  • Collaborates with park and home office departments
  • Responds to guest inquiries using the company’s service recovery guidelines
  • Utilizes and learns the reservation system for daily planning
  • Participates in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Housekeeping experience required
• Experience in customer service, hospitality, and management preferred 

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills 
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision.

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

The Housekeeping Team is comprised of three main positions: Cabin Attendant, Inspectors, and Laundry Attendants.  This team is responsible for cleaning, maintaining, and verifying the cleanliness of the park cabins, lodges, and other company-owned, private guest quarters and all accompanying linens. This is a seasonal full or part-time position and reports to the Executive Housekeeper. 

DUTIES & RESPONSIBILITIES 
Cabin Attendants are responsible for cleaning and maintaining the park cabins, lodges, and other company-owned, private guest quarters.

• Safely maintain assigned housekeeping equipment and supplies
• Ensure cabins are properly stocked and equipped 
• Remove trash and used linens from the guestrooms to prepare for the housekeeper to clean
• Set climate control on approved temperature settings
• Report maintenance issues discovered while cleaning
• Record location and turn in lost and found items 
• Participate in other projects and activities as assigned

Housekeeping Inspectors are responsible for regular inspections of cabins and lodges, and the verification of the cleanliness is at or above brand standards.

• General Duties
  • ​Inspect cabins, lodges, and any other company-owned, private guest quarters
    • Ensure cabins are properly stocked and equipped 
    • Report maintenance issues or damages discovered while cleaning/inspecting; ensuring follow-through on the reported issues
    • Monitor temperature controls and appliances to ensure all are off or set to proper levels
  • Work with housekeepers to clean all guestrooms
  • Record location and turn in lost and found items 
  • Safely maintain assigned housekeeping equipment and supplies
  • Participate in other projects and activities as assigned
• Administrative Duties 
  • ​Mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded; Reviews results of inspections with Cabin Attendants and Housekeepers; coaches and drives accountability and performance improvement
  • Uses reservation system to properly communicate room status; verifies stayovers, reports early check-outs, and communicates issues and discrepancies with the Guest Relations team.

Laundry Attendants are responsible for all laundry and linens of the park; cleaning and verifying that cleanliness is at or above brand standards.

• Collect & sort linen into appropriate groups for washing
• Separate stained linen from other dirty linen and treat according to policy and procedures
• Transporting substantially large loads (wet and dry) in terry carts to the laundering area
• Load and unload washers, dryers, and fold linens to company standards
• Monitor supplies to ensure the department is well-stocked and organized; reporting any shortages to the Manager for re-ordering
• Clean appliances and equipment, observe and report maintenance issues discovered while cleaning
• Track discarded linens and report to Executive Housekeeper for the replenishing of stock
• Record location and turn in lost and found items 
• Participate in other projects and activities as assigned
  • May assist teammates in collecting and delivering soiled linens to the laundry room
  • May assist teammates with cleaning duties 

EDUCATION/TRAINING/EXPERIENCE

• Housekeeping experience preferred but not required

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, etc.
• Constant exposure to outside weather conditions

The Steward is responsible for making sure the kitchen is always clean and organized and ensuring the proper washing of all dishes and cooking utensils. This role also assists with the appropriate rotation of food deliveries. This is a full-time or part-time position and reports to the Executive Chef. 

DUTIES & RESPONSIBILITIES 

• Maintain a three-compartment sink and dish machine to quickly and safely wash all dishes per the health department standards
• Ensure floors are always clean and dry 
• Maintain a safe and hygienic work environment
• Clean and maintain all kitchen, dish pit, prep area, and wash walls, floors, ceiling, racks, and shelves.
• Clean and sanitize all plates, bowls, flatware, glassware, cooking equipment, and utensils.
• Load/unload dish machine, sort, and stack all clean items.
• Follow SDS guidelines for all chemicals and test concentration levels in dish machine, three-compartment sink, and sanitation buckets.
• Remove broken dishes from circulation and update the breakage log.
• Dispose of trash and recycling
• Assist cooks and servers as necessary
• Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Prior kitchen experience, preferred

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position, occasionally in warm temperatures
• Constant exposure to hot equipment and oil throughout the workday
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

The Kitchen Supervisor is responsible for overseeing all back-of-house operations (including recruiting, purchasing, receiving, preparation, onsite management, training, and menu development three shifts a day, with oversight of banquets and off-site catering). This position reports to the restaurant Kitchen Manager.

DUTIES & RESPONSIBILITIES 

• Ensure promptness, freshness, and quality of all meals/food preparation
• Monitor team member performance and conduct regular evaluations with kitchen manager to help improve customer satisfaction
• Coordinate responsibilities and tasks of cooks
• Assist kitchen manager with new recipes, planning menus, and selecting plate presentation
• Provide leadership and direction to all team members
• Assist with interviewing and training kitchen staff
• Assist with enforcement of quality and safety controls
• Administrative tasks include but not limited to the inventory of food, equipment, supplies, and completing purchase orders
• Monitor and uphold performance standards for the culinary team
• Obtain feedback on food and service quality
• Assist in resolving guest concerns and complaints
• Ensure venue is adequately stocked with all product and supplies needed for service
• Collaborate with manager concerning operational deficiencies and areas in need of attention
• Ensure compliance with all departmental and organizational policies and procedures
• Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• 2+ years of Culinary education and 5+ years equivalent experience
• Advanced knowledge of food professional principles and practices 
• State-required Manager Food Safety certification, required
• Knowledge of BOH systems, ordering, and inventory

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position, occasionally in warm temperatures
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

The Landscape Technician is responsible for maintaining the Camp-Resort’s countryside and landscaping, clearing away debris to keep the environment safe and secure. The beautiful appearance of our landscapes is one of our most prized assets. So these employees must take great pride in their work!  This is a seasonal full-time position and reports to the Facilities Manager. 

DUTIES & RESPONSIBILITIES

• General Duties
  • ​Monitor and maintain the condition of the Camp-Resort’s property, and equipment
  • Respond to maintenance requests promptly
  • Interact with guests to solve problems, answer questions and provide general customer service. 
  • General landscaping tasks such as:
    • Trimming and pruning of trees/ bushes
    • Mowing lawns, including string-trimming, edging and blowing
    • Perform seasonal yard cleanups, removing yard debris and leaves
    • Lawn fertilization and weed control
  • Other Essential Duties
    • ​Regularly update Facilities Manager on the status of the Resort’s grounds as a whole
    • Assist in planning and executing landscape projects from start to finish
    • Participate in other projects and activities as assigned
    • Complete jobs within the guidelines of OSHA compliance standards

EDUCATION/TRAINING/EXPERIENCE

• General landscape maintenance and grounds-keeping services preferred

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Valid driver’s license

ESSENTIAL PHYSICAL DEMANDS  

• Able to lift up to 80 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

The Lifeguard/Pool Supervisor is responsible for leading the daily directives of our aquatic facilities. This is a seasonal, full-time position and reports to the Assistant General Manager. 

DUTIES & RESPONSIBILITIES 

• Administrative Duties
  • Train staff on policies from the lifeguard handbook
  • Complete required reports on a timely basis
  • Assist with scheduling staff, monitoring payroll, and maintaining compliance with labor budget
• Daily Duties
  • Maintains constant surveillance of guests in the facility; acts immediately and appropriately to secure the safety of guests in the event of an emergency
  • Provides emergency care and treatment as required until the arrival of emergency medical services
  • Ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies
  • Performs various maintenance duties as directed to maintain a clean and safe facility
  • Comply with all aquatic facility rules and lifeguard handbook
• Other Essential Duties
  • Collaborate with park and home office departments
  • Respond to guest inquiries using the company’s service recovery guidelines
  • Utilize and learn reservation system for daily planning
  • Present professional appearance and attitude at all times, and maintains a high standard of customer service
  • Required to perform the same tasks as the individuals they supervise.
  • Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• At least one-year lifeguard experience
• Valid Lifeguard (CPR, AED, and first aid) certification, or willingness to obtain, is required
• Experience in customer service and hospitality preferred

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and prioritize in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain composure under pressure

ESSENTIAL PHYSICAL DEMANDS 

• Able to move up to 100 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the pool area
• Able to perform strenuous physical tasks necessary for a water rescue
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Use arms and hands to reach, lift, and operate life-saving equipment
• Constant exposure to outside weather conditions
• Able to continuously scan all areas of the pool with a clear vision
• Able to adequately hear noises and distinguish distress signals
• Able to communicate verbally, including projecting the voice across distance in every day and loud situations

The Lifeguard Staff is responsible for guest safety and park compliance of the assigned aquatic facilities. This is a seasonal, full-time, or part-time position and reports to the Lifeguard Supervisor.
 

DUTIES & RESPONSIBILITIES 

• Guest Interactions
  • Verify wristbands for guest entry
  • Check for glass containers for safety reasons
  • Check for pool capacity for safety reasons
  • Ensure compliance with all aquatic facility rules; enforcing the rules and regulations of the waterpark
  • Maintains constant surveillance of guests in the aquatic facility; acts immediately and appropriately to secure the safety of guests in the event of an emergency
  • Ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies
  • Administers and coordinates emergency first aid as necessary
• Other Essentials Duties
  • Clean and vacuum pool, clean skimmer baskets and skim the pool as needed
  • Sweep pool deck, clean tables, pick up trash, and empty trash cans
  • Straighten pool furniture as necessary
  • Provides emergency care and treatment as required until the arrival of emergency medical services
  • Performs various maintenance duties as directed to maintain a clean and safe facility; performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance
  • Advises aquatics management of unsafe and unsanitary conditions
  • Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Valid Lifeguard (CPR, AED, and first aid) certification, or willingness to obtain. If not certified, training will be provided at no cost.  
• Must be 15 years of age or older for certification

QUALIFICATIONS/REQUIREMENTS 

• A professional appearance and attitude at all times and maintains a high standard of customer service
• Required to work nights, weekends, and holidays 
• Excellent communication and problem-solving skills
• Maintain composure under pressure

ESSENTIAL PHYSICAL DEMANDS 

• Swimming Prerequisites
  • Complete a timed event within 1 minute and 40 seconds: 
    • Starting in the water, swim 20 yards (Swim goggles are NOT allowed)
    • Surface dive feet first or head first to a depth of 10 ft to retrieve a 10lb object
    • Return to the surface and swim 20 yards on your back to return to the starting point with both hands holding the object and keeping your head above or near the surface of the water
    • Exit the water without using a ladder or steps
    • Swim 300 yards continuously, demonstrating breath control and rhythmic breathing using a front crawl, breaststroke, or a combination of both. 
    • Tread water for two minutes using only legs 

• Other Essential Demands
  • Able to move up to 50 lbs
  • Must be able to remain in a stationary position
  • Regularly move throughout the pool area, standing in water or submerged to the waist for extended periods
  • Able to perform strenuous physical tasks necessary for a water rescue
  • Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
  • Use arms and hands to reach, lift, and operate life-saving equipment
  • Constant exposure to outside weather conditions
  • Able to continuously scan all areas of the pool with a clear vision
  • Able to adequately hear noises and distinguish distress signals
  • Able to communicate verbally, including projecting the voice across distance in every day and loud situations

The Maintenance Technician I is responsible for maintaining the Camp-Resort’s facilities, structures, and utilities, keeping them operable and in top condition.  This is a full or part-time position and reports to the Facilities Manager. 

Maintenance Technician I is the entry-level class in the Maintenance Technician series. Under close supervision, entry-level duties are assigned in the installation, modification, design, maintenance, and repair of mechanical equipment and facilities at the Resort.

DUTIES & RESPONSIBILITIES 

• General Duties
  • Monitor and maintain the condition of the Camp-Resort’s property, facilities, and equipment
  • Respond to maintenance requests promptly
  • Assist in planning and executing  projects from start to finish
  • Troubleshoot and perform a variety of entry-level duties under close supervision in the areas of:
    • Basic repair/maintenance of doorknobs, locks, hinges, and gates, as required
    • Carpentry
    • Drywall and Painting communal areas and exterior walls
    • Electrical  (including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items)
    • Plumbing (e.g., repairing and unclogging toilets, sinks, bathtubs, showers, and exterior drains)
  • Administrative Duties
    • Regularly update Facilities Manager on the status of repairs, preventative maintenance, and other projects
    • Maintains the necessary service records on mechanical and structural systems
    • Ensure all standard operating procedures are followed for park operation, employee relations, timekeeping, and safety. Including ensuring all daily, weekly, and monthly documentation is being completed
  • Other Essential Duties
    • Comply with local, state, and federal safety regulations and procedures
    • Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• 1-3 years of consistent and professional work experience in a variety of trades
• Trade certifications and licenses are highly desired

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Valid driver’s license

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 80 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

The Maintenance Technician II is responsible for maintaining the Camp-Resort facilities, structures, and utilities; keeping them operable and in top condition.  This is a SEASONAL full-time position and reports to the Facilities Manager. 

The Maintenance Technician II is the experienced/journey-level class in the series, fully competent to independently perform duties. This class is distinguished from the lower classification of Maintenance Technician I by the relative independence with which tasks are performed.

• Under general supervision,  performs a wide variety of professional, journey-level duties in the installation, modification, design, maintenance, and repair of mechanical equipment and facilities at the Resort.

DUTIES & RESPONSIBILITIES 

• General Duties
  • Monitor and maintain the condition of the Camp-Resort’s property, facilities, and equipment
  • Respond to maintenance requests promptly
  • Assist in planning and executing  projects from start to finish
  • Troubleshoot and perform the basic-to-intermediate level repair on various types of equipment:
    • Inspection of buildings, equipment, and systems to identify any issues
    • Repairing faulty equipment units and damaged structures
    • Assist with the development and implementation of preventative maintenance procedures
    • Supervision heating and plumbing systems to guarantee functionality
    • Conducting periodic quality checks on equipment and systems to ensure everything is up to standard
    • Performing general maintenance tasks including landscaping, painting, and carpentry
  • Administrative Duties
    • ​Regularly update the Facilities Manager on the status of repairs, preventative maintenance, and other projects
    • Maintains the necessary service records on mechanical and structural systems
    • Ensure all standard operating procedures are followed for park operation, employee relations, timekeeping, and safety. Including ensuring all daily, weekly, and monthly documentation is being completed

EDUCATION/TRAINING/EXPERIENCE

• 3-6 years of consistent and professional work experience in a variety of trades
• Trade certifications and licenses are highly desired

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Valid driver’s license

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 80 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

The Park Safety Supervisor is responsible for a Security staff that enforces park rules to ensure the highest quality stay and safety for our guests. This is a SEASONAL full-time position and reports to the Facilities Manager. 
 

RESPONSIBILITIES 

• Daily Duties
  • Conducts briefings at the start of new shifts to inform Security Staff of pertinent information regarding campus and safety/ security matters
  • Schedules security personnel to cover designated facilities and shifts
  • Maintains the security and safety of the Resort, Guests, Staff, and their property by providing constant vigilance in and around the Resort premises
  • Checking for fires, vandalism, suspicious activity or persons or safety/fire hazards
  • Checking doors and windows of buildings to ensure they are tightly closed and locked
  • Fills in security-related job assignments
  • Runs routine inspections of the resort premises
  • Responds to, investigates, and documents any hazards and unusual or suspicious circumstances that arise within the Resort (sorts through conflicting perspectives without taking sides; aware of personal biases and doesn't allow them to affect decisions) and produces detailed documentation of event; escalates issues as necessary to MOD or General Manager.
  • Enforce quiet hours
• Administrative Duties
  • Helps manage risk and uses contingency plans to face uncertainty and adapt to change
  • Follows all Occupational Health & Safety rules upheld by the Resort
  • Reviews reports from staff for completeness and activity needing follow-up; provides written and oral reports to the Park Operations Manager
• Other Essential Duties
  • Projects a professional and polished image that inspires confidence and trust
  • Remains composed and behaves professionally during emotionally charged or stressful situations
  • Provides guest service in every interaction with guests at the resort
  • Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Previous security experience required
• Knowledge of supervisory practices and principles.
• Knowledge of security and fire inspection procedures and practices.
• Skill in both verbal and written communication.
• Skill in observing situations and decision making 
• Skill in dealing courteously with the public.

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

 ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

Constant exposure to outside weather conditions

The Park Ranger is responsible for enforcing park rules to ensure the highest quality stay for our guests. This is a full or part-time position and reports to the Facilities Manager 

DUTIES & RESPONSIBILITIES 

• Guest Interactions
  • Strictly enforce quiet hours
  • Assist in emergencies
  • Promptly respond to guest concerns, resolve/de-escalate conflicts, and document issues within our reservations management system; escalating issues as needed:
    • Drunk or disorderly guests, Noise complaints, Animal complaints, and verification of reservation to ensure all parties allowed on the premises
  • Assist with simple maintenance issues and late arrivals and check-ins
• Other Essential Duties
  • ​Complete incident reports as required
  • Ensuring buildings, equipment, and amenities are locked around the park
  • Understand reservations system to view occupancy and openings
  • Document any guest issues in reservation systems and record for the next shift
  • Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Previous security experience required

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Valid Driver’s License required

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

The Park Safety Staff is responsible for enforcing park rules to ensure the highest quality stay for our guests. This is a full-time position and reports to the Park Operations Manager 
 

DUTIES & RESPONSIBILITIES 

• Guest Interactions
  • Strictly enforce quiet hours
  • Assist in emergencies
  • Promptly respond to guest concerns, resolve/de-escalate conflicts, and document issues within our reservations management system; escalating issues as needed:
    • Drunk or disorderly guests, Noise complaints, Animal complaints, and verification of reservation to ensure all parties allowed on the premises
  • Assist with simple maintenance issues and late arrivals and check-ins
• Other Essential Duties
  • Complete incident reports as required
  • Ensuring buildings, equipment, and amenities are locked around the park
  • Understand reservations system to view occupancy and openings
  • Document any guest issues in reservation systems and record for the next shift
  • Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Previous security experience required

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Valid Driver’s License required

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant exposure to outside weather conditions

Our Pool Attendants are responsible for guest satisfaction, safety, and park compliance of the assigned aquatic facilities. This is a seasonal, full-time, or part-time position and reports to the Pool Attendant Supervisor.

DUTIES & RESPONSIBILITIES 

• Verify wristbands for guest entry
• Check for glass containers for safety reasons
• Check for pool capacity for safety reasons
• Ensure compliance with all aquatic facility rules
• Clean and vacuum pool, clean skimmer baskets and skim the pool as needed
• Sweep pool deck, clean tables, pick up trash, and empty trash cans
• Regularly straighten pool furniture
• Participate in other projects and activities as assigned
• Maintains constant surveillance of guests in the aquatic facility; acts immediately and appropriately to secure the safety of guests to escalate emergency to the supervisor 
• Present professional appearance and attitude at all times and maintains a high standard of customer service
• Ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies
• Performs various maintenance duties as directed to maintain a clean and safe facility
• Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance
• Advises aquatics management of unsafe and unsanitary conditions
• Enforces the rules and regulations of the waterpark

EDUCATION/TRAINING/EXPERIENCE

• Customer service experience preferred
• First Aid and CPR certification preferred

QUALIFICATIONS/REQUIREMENTS 

• Required to work a flexible schedule, including nights, weekends, and holidays 
• Excellent customer service, communication, and problem-solving skills
• Maintain composure under pressure

ESSENTIAL PHYSICAL DEMANDS 

• Able to move up to 50 lbs
• Ability to swim
• Must be able to remain in a stationary position
• Regularly move throughout the pool area
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Constant exposure to outside weather conditions
• Able to continuously scan all areas of the pool with a clear vision
• Able to adequately hear noises and distinguish distress signals

The Pool Maintenance Technician is responsible for maintaining swimming pools, splash pads, and other aquatic facilities. This is a seasonal,  full-time, or part-time position. 
 

DUTIES & RESPONSIBILITIES 

• Performs water tests multiple times throughout the day
• Maintains water chemistry and safely handles chemicals
• Ensures circulation and filtration stays at proper levels
• Conducts safety inspections daily, documenting and fixing any issues; reporting all unresolved issues immediately
• Vacuums all pools, cleans all skimmer baskets, and cleans all decks in all areas of the aquatic facilities
• Works closely with lifeguards to comply with all state and local regulations 
• Maintains all required reports 
• Maintain SDS and inventory for all chemicals
• Perform daily maintenance tasks as assigned by the Park Operations Manager and/or Facilities Manager
• Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Experience working with pools and CPO certification is a plus
• First Aid, CPR, and AED certifications are a plus

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Work with minimal supervision
• Required to work early mornings,  nights, weekends, and holidays 

ESSENTIAL PHYSICAL DEMANDS 

• Able to move up to 80 pounds
• Able to remain in a stationary position
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
• Constant exposure to outside weather conditions

Prep and Line Cooks are responsible for food/meal preparation according to menu specifications using various ingredients and cooking techniques. This is a Seasonal full-time or part-time position and reports to the Executive Chef. 

DUTIES & RESPONSIBILITIES 

• Set up workstations with all necessary ingredients and equipment
• Prepare ingredients and equipment for meal preparation
• Cook food with various techniques (Sauté, grill, bake, roast, fry, etc.)
• Clean and breakdown meal preparation areas, including cleaning all equipment, floors, and walls
• Proper storage and labeling of food products according to health department guidelines
• Ensure all meals meet presentation expectations
• Maintain a sanitized and orderly environment
• Check the quality of ingredients
• Monitor and rotate stock to ensure fresh ingredients at all times
• Participate in other projects and activities as assigned
• Assist with ordering and inventory

EDUCATION/TRAINING/EXPERIENCE

• 2+ years experience as a cook in a full-service restaurant
• State required certification 
• Knowledge of BOH systems, ordering, and inventory

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position, occasionally in warm temperatures
• Constant exposure to hot equipment and oil throughout the workday
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

The Recreation and Activities Staff is responsible for promoting an engaging, interactive, and emotional-provoking experience. This is accomplished by leading and participating in activity programs, supervising and assisting guests with crafts and games, and ensuring that the recreational facilities and equipment are clean and safe for use. This is a full-time or part-time position and reports to the Recreation and Activities Supervisor. 
DUTIES & RESPONSIBILITIES 

• General Duties
  • ​Prepare and lead guest activities and arts & crafts.
  • Perform all branded experiences consistently according to Glampers Inn procedure
  • Provide and maintain a fun, engaging environment with all scheduled activities at all times and promote hands-on learning through daily activities
  • Consistently interact with guests in an upbeat, fun, and energetic manner at all times. When not on break, act as though you are interacting with guests at all times. 
  • Maintain a safe, clean and professional environment during the organization, coordination, and execution of branded experiences
  • Be able to learn new skills including, but not limited to, face painting, balloon making, or other event-related entertainment.
  • Complete cash, credit, and gift card transactions using the point of sale system accurately while following proper cash-handling procedures
  • Follow all company, and safety/security policies and procedures
• Character Duties
  • Character Escorts are the 'voice' of the character and will be expected to converse casually and appropriately with guests
  • Promote a fun, energized, and comfortable atmosphere for guests
  • Provide entertainment, amusement, and interactive activities for guests by taking every opportunity to interact with patrons throughout the park and exceed guest service expectations
  • Accurately and consistently portray the predetermined style, characteristics, and mannerisms of each role without any deviation
  • Perform character appearance duties in a manner deemed acceptable according to brand standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances
  • Responsible for character costume operations, including care, cleaning, maintenance, etc.
  • Commit entirely to the assigned scheduled opportunities for specific characters to appear at on-site and off-site events
  • Never be seen in less than full costume
• Other Essential Duties
  • Decorate the park to the theme of the week/weekend 
  • Keep recreation facilities neat, clean, and in working order (including restroom area)
  • Assist supervisor with the inventory of event & activity materials
  • May be required to capture photos of activities and events
  • Participate in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Prior experience working with recreational activities preferred 
• Customer service or hospitality experience preferred 

QUALIFICATIONS/REQUIREMENTS 

• General
  • Basic computer skills 
  • Excellent communication, customer service, and problem-solving skills
  • Strong attention to detail, speed, and accuracy
  • Ability to multi-task and work in a fast-paced environment
  • Strong work ethic and a positive attitude
  • Must be available to work a flexible schedule that includes weekends, holidays, and evenings
  • Work with minimal supervision
• Character Requirements (Not all members will be required to participate)
  • Height Sizes for Character Costume Performers: 
  • Yogi Bear™ 5’8” – 6’0”
  • Boo Boo™ 5’3” – 5’6”
  • Cindy Bear™ 5’8” – 5’10”
  • Ranger Smith™ 5’5” – 5’8”  
  • Must have an outgoing, high energy personality
  • Must be able to perform in an enclosed costume, having limited sightlines

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 30 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

The Recreation and Activities Supervisor is responsible for leading the daily directives of our recreation department. This role will work towards using recreation and activities to help the guests create memories with their families. It will be focused on fantastic customer service and providing a fun-filled environment for all ages. This is a seasonal, full-time position and reports to the Assistant General Manager. 

DUTIES & RESPONSIBILITIES 

• Administrative Duties
  • Assists with the research and identifying of crafts, activities, and events
  • Assists with the planning of themed weekly and daily activities
  • Assists with the ordering and maintaining of an inventory of recreation supplies and equipment
  • Reviews guest feedback with Guest Experience Manager and work to improve the recreation program
  • Completes required reports on a timely basis
  • Schedules staff, monitors payroll, and maintains compliance with a payroll budget
  • Conducts daily stand up meetings with recreation staff to prioritize the day and facilitates feedback from staff members
  • Participates in the recruitment process and selection of talent for the recreation and activities department
  • Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
• Daily Duties
  • Supervises and motivate a team of recreation staff
  • Provides coaching around performance and entertainment/customer engagement skills
  • Assists with personnel-related matters, including; recruitment and hiring, performance management, disciplinary action, training, etc.
  • Assist with maintaining an accurate event/activity schedule by updating the calendar and New Book software.
  • Participate in bringing the characters to life by becoming a character as needed, and by engaging staff to be characters and to be enthusiastic ambassadors of the brand
  • Lead daily recreational activities and be responsible for identifying areas of opportunity and new experiences to expand presence and impact with the staff in the resort (arrival/departure, waterpark, characters, activities, music, etc.)
  • Evaluates guest flow and make recommendations to improve operating hours 
  • Be visible around the resort and engage with guests
  • Ensure activities and events start on time
  • Creates a fun environment for staff and guests to enjoy their vacations
  • Captures photos of activities and events and upload to Google Drive on time
  • Maintains cleanliness of recreational facilities and equipment
  • Decorates the park to the theme of the week/weekend 
  • Monitors cash drawers and ensures cash handling procedures are followed, and charge to site transactions are paid in full
• Other Essential Duties
  • Collaborates with park and home office departments
  • Coordinates and oversee various projects from start to finish
  • Responds to guest inquiries using the company’s service recovery guidelines
  • Utilizes and learns the reservation system for daily planning
  • Participates in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Experience in organizing and executing activities or events required
• Customer service, hospitality, or leadership experience preferred 

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 20 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

The Recreation Intern will learn the daily operations of the Recreation & Activities Team, Reservations Team, and other such departments to deliver an exciting, fun-filled, and memorable experience for our visitors from arrival until departure, and beyond.  Internship does not include housing.

DUTIES & RESPONSIBILITIES 
Recreation & Activities
Our Recreation & Activities Team is responsible for creating a fun and exciting experience as they lead our guests’ activities. This team calls for patience, enthusiasm, and a love for children and families.

• Learn to organize, lead, and promote interest in recreational activities such as arts, crafts, movies, and other onsite amenities
• Learn to manage and schedule staff 
• Learn to manage the daily operations of recreational facilities
• Learn to manage recreation department inventory and budget control
• Learn and Assist in event and activity planning and execution
• Assist in enforcing rules of recreational activities to ensure safety
• Assist marketing department with coordination of events, signage, and photos; and,
• Assist with updating guest communications for daily and weekly activities utilizing electronic communication tools.

Cross training in other departments available 

Other General Duties

• Assist in hiring, training, and scheduling team to coordinate workflows that maintain compliance with budget guidelines
• Assist with various projects from start to finish

EDUCATION/TRAINING/EXPERIENCE

• Must be a current college student 
• High School diploma
• Experience in customer service and hospitality required

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and prioritize in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain composure under pressure

ESSENTIAL PHYSICAL DEMANDS 

• Able to move up to 50 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the location
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to communicate verbally, including projecting the voice across distance in everyday and loud situations

The Servers are responsible for ensuring the highest level of clients' satisfaction and provide an outstanding customer experience. Duties will mostly include taking food and drink orders and writing them down on order slips, and ensuring that tables are served properly and that all payments are collected. This role is a seasonal or regular, full-time, or part-time position and reports to the Food Service Manager. 
 
DUTIES & RESPONSIBILITIES 

• Welcome customers and lead them to their seats
• Introduce our menus and describe different dishes and drinks
• Make recommendations on specialties, take orders, and deliver orders to the table promptly
• Adhere to food, sanitary, and safety standards
• Inspect the quality and looks of the dishes, making sure they uphold standards
• Identify and resolve any special requirements, wants, and needs of customers
• Handle complaints
• Deliver checks and accept payment
• Collaborate closely with other staff members
• Assist with preparation of takeout orders.

EDUCATION/TRAINING/EXPERIENCE

• Two years of experience as waitstaff or similar role preferred
• Knowledge of cash register and any ordering information system
• High School Diploma or GED, preferred 
• State  Food Handler’s Certification, required

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills 
• Positive, engaging personality, strong work ethic, and professional appearance
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position, occasionally in warm temperatures
• Constant exposure to hot equipment and oil throughout the workday
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

The Snack Bar Staff is responsible for performing various duties within the Resort’s fast food/snack bar establishment and is comprised of Snack Bar Cooks and Attendants. This is a seasonal full or part-time position and reports to the Food & Beverage Supervisor.

DUTIES & RESPONSIBILITIES

Snack Bar Cook (Age 16+)

• Prepare food items consistently with regard to brand standards and food safety standards
  • Provide food preparation by cleaning, washing, measuring, cutting
  • Cook food items according to company recipes and procedures
• Maintains a safe, secure, and healthy work environment by following sanitation standards and procedures and complying with legal regulations
• Keeps supplies and foodstuffs ready by reporting low levels of food & food-prep supplies, condiments, napkins, straws, etc. for guest use
• Enhance kitchen and organization reputation by accepting ownership of your assigned areas
• Clean tables and chairs, sweep/mop floors, and empty trash in the kitchen and dining area
• Assist Snack Bar Attendant as needed
• Participate in other projects and activities as assigned

Snack Bar Attendant (Age 14+)

• Required to greet guests, give recommendations based on customer feedback, and take orders
• Accurately complete cash, credit, and gift card transactions using a point-of-sale system while following proper cash-handling procedures
• Stock condiments, napkins, straws, etc. for guest use
• Expedite orders as needed
• Clean tables and chairs, sweep/mop floors, and empty trash in the dining area  
• Participate in other projects and activities as assigned
• May be required to assist the snack bar cooks with:
  • Preparing food items consistently with regard to brand standards and food safety standards
  • Provide food preparation by cleaning, washing, measuring, cutting
  • Cook food items according to company recipes and procedures
  • Keeping supplies and foodstuffs ready by reporting low levels of food & food-prep supplies, condiments, napkins, straws, etc. for guest use
• Maintains a safe, secure, and healthy work environment by following sanitation standards and procedures and complying with legal regulations

EDUCATION/TRAINING/EXPERIENCE

• Food service experience is preferred but not required
• Food handling certificate/safety certification may be required

QUALIFICATIONS/REQUIREMENTS

• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to change tasks quickly and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Must be available to work a flexible schedule that includes weekends, holidays, and evenings
• Excellent communication, customer service, and problem-solving skills

ESSENTIAL PHYSICAL DEMANDS

• Must be able to remain in a stationary position, occasionally in warm temperatures
• Constant exposure to hot equipment and oil throughout the workday.
• Ability to lift, push, and pull up to 50 lbs
• Able to bend, twist, and stand to perform normal job functions

The Store Staff is responsible for providing outstanding service to guests in the camp store. This is a seasonal full or part-time position and reports to the Store Supervisor. 

DUTIES & RESPONSIBILITIES 

• Store Clerk
  • Assist guests in finding merchandise
  • Ensure store is clean, neat, organized, and well-stocked
  • Accurately process cash, credit, and gift card transactions using point of sale system
  • Assist with merchandise inventory
  • Ensure cash handling procedures are followed 
  • Participate in other projects and activities as assigned
  • Assists with:
    • Receive and check goods for damaged or missing items
    • Catalog items on the store's system
    • Create price labels for items
    • Stock shelves or remove items that are expired
    • Reporting discrepancies between physical counts and computer records
    • Assist with the assembly of attractive displays for goods
    • Assist customers with questions
    • Participate in other projects and activities as assigned
  • Store Stockroom Attendant
    • ​Receive and check goods for damaged or missing items
    • Catalog items on the store's system
    • Create price labels for items
    • Stock shelves or remove items that are expired.
    • Reporting discrepancies between physical counts and computer records
    • Assist with the assembly of attractive displays for goods
    • Assist customers with questions
    • Participate in other projects and activities as assigned 

EDUCATION/TRAINING/EXPERIENCE

• Customer service experience preferred

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills
• Upbeat, engaging personality, strong work ethic, and professional appearance
• Cash-handling and credit card transaction experience
• Excellent customer service, communication, organizational, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Required to work nights, weekends, and holidays

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the store
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

The Store Supervisor is responsible for supervising the daily directives of our camp store department. This is a SEASONAL full-time position and reports to the Assistant General Manager. 
 

DUTIES & RESPONSIBILITIES 

• Administrative Duties
  • Assists with the research and identification of vendors and merchandise for the store
  • Assists in checking in merchandise and entering into the POS promptly
  • Completes required reports on a timely basis
  • Schedules staff, monitors payroll and maintains compliance with a payroll budget
  • Conducts daily stand-up meetings with store staff to prioritize the day and facilitates feedback from staff members
  • Participates in the recruitment process and selection of talent for the store department
  • Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
• Daily Duties
  • Supervises and motivates a team of store clerks
  • Ensures the store is clean, neat, organized, and well-stocked
  • Orders and maintains an inventory of store merchandise in an organized and efficient manner
  • Monitors cash drawers and ensures cash handling procedures are followed, and charge-to-site transactions are paid in full
• Other Essential Duties
  • Collaborates with park and home office departments
  • Coordinates and oversee various projects from start to finish
  • Responds to guest inquiries using the company’s service recovery guidelines
  • Utilizes and learns the reservation system for daily planning
  • Participates in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

• Customer service experience required
• Experience in hospitality and leadership preferred 

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills 
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision

ESSENTIAL PHYSICAL DEMANDS 

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the store
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

The Recreation Intern will learn the daily operations of the Recreation & Activities Team, Reservations Team, and other such departments to deliver an exciting, fun-filled, and memorable experience for our visitors from arrival until departure, and beyond.  Internship does not include housing.

DUTIES & RESPONSIBILITIES 
Recreation & Activities
Our Recreation & Activities Team is responsible for creating a fun and exciting experience as they lead our guests’ activities. This team calls for patience, enthusiasm, and a love for children and families.

• Learn to organize, lead, and promote interest in recreational activities such as arts, crafts, movies, and other onsite amenities
• Learn to manage and schedule staff 
• Learn to manage the daily operations of recreational facilities
• Learn to manage recreation department inventory and budget control
• Learn and Assist in event and activity planning and execution
• Assist in enforcing rules of recreational activities to ensure safety
• Assist marketing department with coordination of events, signage, and photos; and,
• Assist with updating guest communications for daily and weekly activities utilizing electronic communication tools.

Cross training in other departments available 

Other General Duties

• Assist in hiring, training, and scheduling team to coordinate workflows that maintain compliance with budget guidelines
• Assist with various projects from start to finish

EDUCATION/TRAINING/EXPERIENCE

• Must be a current college student 
• High School diploma
• Experience in customer service and hospitality required

QUALIFICATIONS/REQUIREMENTS 

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and prioritize in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain composure under pressure

ESSENTIAL PHYSICAL DEMANDS 

• Able to move up to 50 lbs.
• Must be able to remain in a stationary position
• Regularly move throughout the location
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to communicate verbally, including projecting the voice across distance in everyday and loud situations

POSITION:  WORK-CAMPER

As we begin to look forward and prepare for the new camping season, Glampers Inn is reaching out to the thousands of Work-campers across the United States who are looking for their next exciting adventure. 

We offer a variety of positions that are available to all Work-campers, such as:

• Call Center Agents
• Camp Store Staff
• Food Service Staff
• Guest Relations Staff
• Housekeeping Staff
• Landscaping Technicians
• Lifeguards & Pool Attendants
• Maintenance and Pool Maintenance Technicians
• Park Safety Staff
• Park Services Staff
• Recreation & Activities Staff

Seasonal employees can also take advantage of seasonal benefits and discounts. Exciting benefits and discounts include:

• 20% site discount
• 30% off at our Snack bar
• 30% off all merchandise and 20% off all food and beverage at our Camp Store
• Free coffee, fountain soda, and $0.25 Ices.
• 4 Resort Day passes per month